SHIPPING & RETURNS
Making a return is simple and free
You can request a return or an exchage if these conditions are true (D.L. 206/2005 - Italian Law):
- The return or exchange must be done within 14 days from the day the order is delivered to the customer;
- The item must be intact and not used;
- The original tag must not have been removed.
If these requests are fulfilled we can change the product or refund the charge.
To proceed to your return or refund you must create a return/exchange request from your account page on www.stephaniebaroli.com: we will then contact you as soon as possible giving you all the instructions on what to do.
In case of an exchange we will send you the new product at our charge as soon as we receive the old one.
IMPORTANT: we will not accept products returned that don't respect the above mentioned procedure.
Prices and shipping
All Product Prices are expressed in Euro (€) and are understood to be inclusive of the Value Added Tax ("VAT"). Any shipping charges and any other charges, including VAT and expressed in Euros (€), shall be specifically and separately indicated in the order form before the Customer transmits the order, as well as in the e-mail containing the order confirmation.
The price of the Products may be changed at any time, without notice, provided that the price charged to the Customer shall be the price published on the information sheet which illustrates the main features of the Product ("Product Sheet"), at the time the order is placed.
Orders will be processed and/or shipped by Stéphanie Baroli from Monday to Friday from 10.00 to 17.00. Orders made during the weekend will be processed starting from the first following working day.
Stéphanie Baroli performs deliveries on Italian territory and in the following countries of the European Union.
Delivery times are expressed in working days; all days between Monday and Friday, included, shall be understood as such, excluding any public holidays.
Delivery on the Italian territory is free and shipping times vary from 3 to 5 working days;
Shipments outside Italy are subject to a charge of 20 Euros and delivery times vary from 5 to 10 working days.
For orders over 250 euros shipping is free.
Please note that the times of delivery and/or shipping of the goods are subject to changes not attributable to Stéphanie Baroli or due to events of force majeure, including, but not limited to: strikes, natural disasters, situations external to the company etc. etc.
During periods of sales, promotions, events or festivities, shipments may be delayed or may take longer, entirely beyond Stéphanie Baroli's control.